Many businesses have Valentine’s Day specials or promotions, and it’s a great way to get a few extra sales this month. But what is your plan to get them to come back time and time again where there isn’t a sale or special? We need to make it Valentine’s Day
Okay, maybe every celebration doesn’t require a bottle of champagne with a cork popped at 90 mph. But your best clients do deserve that special recognition. Whether it be a gift basket, thank you card, or a shoutout on social media, we’ll dive into the reason why client recognition is
Every business owner understands the value of loyalty and we strive to keep our customers happy so that they come back to do business with us. It is a rare business owner who is the only person that interacts with customers, so my question is, have you built that
We all get that occasional Raving Fan due to a variety of reasons – personal connection, we bailed them out of a situation, or you were just a perfect match for them. We can also create Raving Fans proactively by walking them up the Ladder of Loyalty over time,
You love your customers! But do they know that? There is one family in Cleveland that does. When I lived in Cleveland, one of my favorite family-owned restaurants was LaRich’s. Our standard order was pizza and a Grossberger Salad. A what you are asking? Here
When it comes to growing our businesses, we all know that Word of Mouth is often one of the best sources of leads and new clients, we all know that warm fuzzy feeling when a prospect calls or drops in and says “Mary told me to talk to you”.
One of the most common questions I ask at networking events is “So, Ms. Business Owner, why do your customers buy from you instead of your competition?” And one of the most common answers is “Our great service.” The problem with this answer is that it barely means anything
Share your story with us during your Free 90-minute Session. Discover you are not alone. Our actionable, systematic solutions will lead business leaders out of chaos and stagnation. We respect your privacy. Your information will not be shared or sold.