In some industries, guarantees are standard, and in other industries they’re not allowed. Often it’s left up to the owner’s discretion. But no matter what your situation is, you can gain an advantage by highlighting certain promises to your customers. Guarantees already standard? Let’s consider the first situation, where money
For many people and businesses, change is a dreaded word. That is an attitude of defeat. Today I want to explore how to make change a term of opportunity. You can’t change change Change is going to happen. It comes at us from all angles: the weather, interest rates, consumer
There are a lot of distractions in the Fall – weather changes, school schedules, a big election and pumpkin spice everything. It is also the time to really focus on your business to not only end the year in a strong position, but also to set yourself up for a
I’ve been watching the 2024 Olympics with complete awe and admiration for the participants. Every athlete, in their own way, displays strength, courage, and perseverance. They set a goal and have the ability and support to devote massive time, energy, and money to something that may only last a minute
Last week was our annual ActionCOACH conference in Dubrovnik, Croatia, where much of the show Game of Thrones was filmed. I got to see the location where Cersei’s famous “Walk of Shame” was filmed… and I ended up walking that same path both literally and figuratively! The first day of
When I work with teams, one of the exercises we do is brainstorming the qualities they want in their leaders. We compile individual responses into a list and ask everyone to rank themselves on each of the qualities. We do this for a few reasons – to demonstrate that everyone
Last week at our GrowthCLUB event, Coach Sandy Merritt gave a presentation about something that’s been a big point of discussion in her management training classes…navigating crucial conversations. Very few of us enjoy having difficult conversations with our team members, but it’s a necessary evil when you’re a business leader.
There are numerous academic reasons for management training. However, real life examples are better illustrations of the effectiveness of being a better manager. These examples have been pulled from recent participants in our 12-Week Management Masterclass. Productivity The first example of this was the new manager who had inherited a
As we get into the middle of the year, many of us might feel a familiar loss of focus. This lack of focus happens when we lose track of the goals we set at the beginning of the year and find ourselves back in the drudgery of the day-to-day grind.
I recently had the pleasure of attending the PGA Championship at Valhalla Golf Club. As I watched the top golfers in the world compete, it occurred to me that they have a lot in common with successful business leaders. What are some of the characteristics of High Performers, regardless of
This April there will be a total eclipse when the light from the sun will be completely obscured for about 4 minutes. Those in the path of the eclipse will see a different view of what would normally be a sunny afternoon. For some, not seeing the sun might even
The economy is always changing, your customer base is growing and changing, and buying habits change. Your world is always changing, yet in many ways it remains the same, as business is still business. The reality is a combination, with the fundamentals of business mostly unchanged, yet the business environment
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