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Time for a Tune Up

Before I leave for a long trip I make sure that my car is ready to go – gas, oil, fluids, brakes, tires. I want the journey to be enjoyable. I don’t want to deal with problems. As our businesses reopen, now is the time for you to check on

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3 Keys to Leading Your ReBoot

As the economy begins to reopen, it is time to Reboot, Restart, Reopen, Revive and/or Kick-start ourselves, our teams, our clients and our businesses. In doing so, there are so many things that we as business owners have to do, to think about, and to worry about. As always, the

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Moving from Surviving to Thriving

As businesses begin to reopen over the next several weeks, it is important to understand what you need to be doing at each stage of recovery. The Pandemic is taking us through three phases in our business and our lives, and we need to understand key behaviors and activities

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6 Keys to Reviving and Thriving

As we get closer to the reopening of businesses, it’s time to quickly shift modes from Slowdowns, Shutdowns, and Pivots, to Retooling, Reviving and Thriving. This comes in all forms based on your industry and your customers’ industries, as they may be in a different state/phase than

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What’s Normal Anymore?

My team and I have been doing everything in our power to help business owners during the crisis, and one question comes up again and again – when will we return to normal? While I wish I had the answer they were looking for, it struck me that while the

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7 Steps to Lead Your Business in a Crisis

Let’s face it, none of us have ever been through a crisis like the COVID-19 pandemic. There is no playbook, no “Pandemic for Dummies” books to read. While there have been other crises in our lifetimes, this one is different because it’s not just a financial crisis, it is also

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During this Critical Time

I know that there is a lot of uncertainty right now. I cannot offer you medical advice or predict what the stock market will do. I can assure you that the pandemic will end, and we will have changed. Right now, you need to take action and control what

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Stop Shoulding On Yourself

When I started working with my latest coach, he set a couple of basic ground rules for me – no “what ifs” and no “shouldas”. These made perfect sense to me, so I agreed to the rules and then in the next 45 minutes proceeded to SHOULD all over

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What CAN You Do?

A theme that has popped up again with my coaching clients this past week is talking about what they can’t do, and how much it frustrates them.  We all fall into this trap far too easily, and it can kill our momentum and sap our positive energy.  I teach

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Now What?

So you’ve spent some time writing down your 2020 Goals, then like our clients do, you maybe even put some more detail into a Q1 plan.  You have Goals, Strategies, Plans, etc…, so Now What?

Setting goals helps us in so many ways, most of which are unconscious,

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What Level is Your Customer Service?

One of the most common questions I ask at networking events is “So, Ms. Business Owner, why do your customers buy from you instead of your competition?”  And one of the most common answers is “Our great service.”  The problem with this answer is that it barely means anything

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